POPIA Compliance Policy

Last updated: April 2026

1. Introduction

Roylene Security TV & Audio Systems is committed to protecting the personal information of our clients, website visitors and business contacts in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This policy explains how we collect, use, store and protect personal information, and outlines your rights as a data subject.

2. Responsible Party

3. Information Officer

The business owner acts as the Information Officer responsible for ensuring compliance with POPIA. All data protection enquiries and requests should be directed to info@roylenesecurtvandaudio.co.za.

4. What Personal Information We Collect

We may collect the following personal information:

  • Name and surname
  • Email address
  • Phone number
  • Physical address (for site visits and installations)
  • Service enquiry details

5. Purpose of Collection

Personal information is collected and processed for the following purposes:

  • Responding to enquiries submitted via our website contact form
  • Providing quotes for audio, security and AV installation services
  • Scheduling and conducting site visits
  • Delivering contracted installation services
  • After-installation support and follow-up

6. Lawful Basis for Processing

We process personal information on the following bases under POPIA:

  • Consent: You voluntarily provide your information via our contact form with explicit consent
  • Contractual obligation: Processing is necessary to fulfil a service agreement
  • Legitimate interest: To improve our services and website experience

7. Your Rights as a Data Subject

Under POPIA, you have the right to:

  • Be informed about what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, email us at info@roylenesecurtvandaudio.co.za with the subject line “POPIA Request”.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. Our website uses HTTPS encryption and security headers to protect data in transit.

9. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, personal information is securely deleted.

10. Complaints

If you believe your personal information has been mishandled, you may lodge a complaint with the Information Regulator of South Africa:

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